Last Updated: 08/27/2026
Preferred Restoration (“Preferred Restoration,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Preferred Restoration collects, uses, discloses, and protects information when you visit or interact with our website, https://preferredrestos.com/, contact us, request an estimate, schedule or inquire about restoration services, or otherwise communicate with us.
Preferred Restoration provides property restoration and recovery services throughout Orlando and surrounding Central Florida communities, including water damage mitigation, mold remediation and mold testing, fire damage cleanup, demolition and tear-out services, water extraction, drying, and related restoration services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide when you interact with Preferred Restoration, including when you complete a contact form, request information, request an estimate, schedule an inspection, or communicate with us by phone, email, text message, or other available communication methods.
Depending on how you interact with us, the information we may collect includes:
Our website currently includes contact forms that request information such as your name, email address, phone number, requested service, and message.
We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring website, pages viewed, and general information about how you interact with the website. The types of automatically collected information may vary depending on the website technologies and services in use.
Preferred Restoration may use the information we collect for legitimate business and service-related purposes, including to:
We may also use information as otherwise permitted or required by applicable law.
If you separately and voluntarily opt in to receive text messages from Preferred Restoration, we may use your mobile telephone number and related information to send service-related SMS messages.
Depending on your interaction with us, SMS messages may include:
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
Providing consent to receive SMS messages is not a condition of purchasing services from Preferred Restoration. You may contact us through other available communication methods without opting in to SMS communications.
Preferred Restoration does not sell, rent, or share SMS opt-in information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
Your SMS consent and the information associated with that consent are used for the purposes described in this Privacy Policy, including communicating with you regarding services, appointments, projects, estimates, and other service-related matters.
You may stop receiving SMS messages from Preferred Restoration at any time by replying STOP to an SMS message you receive from us.
For assistance with SMS communications, reply HELP.
After you send STOP, you may receive a confirmation message regarding your opt-out request. Please understand that opting out of SMS messages may not prevent us from contacting you through other methods when necessary to provide services, respond to an inquiry, or fulfill another legitimate business or legal purpose.
Preferred Restoration does not sell your personal information.
We may disclose personal information when reasonably necessary to operate our business, provide requested services, communicate with customers, protect our rights, or comply with applicable law.
For example, information may be disclosed to service providers, contractors, technology providers, communications providers, or other parties that assist us with legitimate business operations and service delivery, subject to applicable contractual, legal, or other protections.
We may also disclose information:
SMS opt-in data, including consent information and mobile telephone numbers collected specifically for SMS communications, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
This restriction does not prevent Preferred Restoration from using or disclosing information as reasonably necessary to provide the SMS service, operate the business, comply with law, protect our rights, or fulfill the service-related purposes for which the information was collected.
Preferred Restoration may use third-party companies and service providers to help operate our website, communicate with customers, manage business operations, provide requested services, or maintain our technology systems.
Where applicable, these providers may process information on our behalf and may have access to information only as reasonably necessary to perform their services.
Preferred Restoration does not authorize service providers to use SMS opt-in data or SMS consent information for their own independent marketing or promotional purposes.
Our website may use cookies, pixels, analytics tools, or similar technologies to support website functionality, understand website usage, improve performance, and enhance the user experience.
Cookies are small files that may be stored on your device when you visit a website. Depending on the technologies in use, certain cookies may collect information such as browser type, pages visited, general interaction information, or other technical information.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Our website may contain links to websites, services, or resources operated by third parties.
If you follow a third-party link, you will leave the Preferred Restoration website and become subject to the privacy practices and policies of that third party. Preferred Restoration is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
When you contact Preferred Restoration by telephone, email, website form, SMS, or another communication method, we may retain information from that communication so that we can respond to your request, provide services, maintain appropriate business records, and improve customer service.
Service-related communications may include information concerning appointments, inspections, estimates, technicians, property access, restoration work, project status, documentation, and other matters associated with your requested services.
Preferred Restoration takes reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no website, electronic transmission, storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.
You should avoid sending highly sensitive information through website forms or unsecured electronic communications unless specifically requested and appropriate for the purpose.
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and service records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.
The specific retention period may vary depending on the type of information and the reason it was collected.
Our website and services are intended for adults and businesses seeking property restoration and related services. We do not knowingly collect personal information from children under the age of 13 through our website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.
Depending on applicable law and the circumstances in which we collected your information, you may have certain rights regarding your personal information.
These may include the ability to:
Some information may need to be retained when required by law or when reasonably necessary for legitimate business purposes.
To make a privacy-related request, please use the contact information provided in the Contact Us section below.
Your choice to receive SMS communications is separate from your other communication preferences.
You must affirmatively provide consent before receiving marketing or service-related SMS communications through the provided consent mechanism.
Where you have provided SMS consent, you can withdraw that consent at any time by replying STOP.
SMS opt-in information and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
Preferred Restoration may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.
Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, you may contact Preferred Restoration using the information below:
Preferred Restoration
Orlando, Florida
Phone: (407) 563-7477
Email: preferredrestos@gmail.com
Website: https://preferredrestos.com/
